Returns and Refunds Policy

We want you to be satisfied with your purchase. Please read the product description, compatibility information, measurements and fitting requirements carefully before ordering.

This policy applies to consumer purchases made through our website and does not affect your statutory rights.

Change-of-Mind Returns

You may cancel your order within 14 days of receiving it, without giving a reason.

After notifying us that you wish to cancel, you must return the item within a further 14 days.

Change-of-mind returns include situations where:

• You ordered the wrong product, style, colour, size or variant.

• The product is not suitable for your vehicle because incorrect vehicle details were provided or the compatibility information was not checked.

• You no longer want or need the product.

• You prefer a different product or style.

For these returns, you are responsible for arranging and paying the return postage. We will not provide a prepaid return label.

Items must be returned securely packaged and, where reasonably possible, in their original packaging with all components, accessories, instructions and fittings included.

You may inspect the product as you would in a shop. We may reduce your refund where the item has lost value because it has been handled, fitted, used, modified or damaged beyond what was reasonably necessary to inspect it.

Free Returns

We will cover reasonable return costs when:

• The item arrived damaged.

• The item is faulty.

• We sent the wrong product, style or variant.

• The item is materially different from its description or photographs.

• We confirmed compatibility using accurate vehicle information supplied by you, but the item is not compatible.

Please contact us before returning the item so that we can review the issue and provide return instructions.

Where possible, please provide:

• Your order number.

• A description of the problem.

• Clear photographs or video showing the issue.

• Photographs of the packaging and delivery label where the item arrived damaged.

• Your vehicle registration, make, model and year where the issue concerns compatibility.

Please do not install, fit, drill, paint, wrap, cut or otherwise modify an item that appears damaged, incorrect or unsuitable. Contact us first. This does not affect your statutory rights.

Once the issue has been confirmed, we will provide a prepaid return label, arrange collection or reimburse reasonable return postage agreed with us in advance.

Incorrect Vehicle or Product Selection

Customers are responsible for checking product descriptions, measurements, part numbers, compatibility notes and vehicle requirements before ordering.

Where the correct item was supplied as advertised but the customer:

• Selected the wrong vehicle, model, year or specification.

• Provided incomplete or incorrect vehicle information.

• Ordered the wrong side, size, finish, colour, style or variant.

• Did not check the stated dimensions or fitting requirements.

• Changed their mind after delivery.

the return will be treated as a change-of-mind return, and the customer will be responsible for the return postage.

Installed, Used or Modified Products

Please check the item carefully before installation.

Unless the product is faulty or was supplied incorrectly, we may reduce the refund to reflect any loss in value where a product has been:

• Installed or fitted.

• Used on a vehicle.

• Drilled, cut, painted, wrapped, bonded or modified.

• Damaged during installation or removal.

• Returned with missing parts, fixings or packaging.

Installation costs, removal costs, labour charges and other consequential expenses are not normally refundable unless required by law or agreed by us in writing.

Custom-Made and Personalised Products

The statutory right to cancel may not apply to products genuinely made to your specifications or clearly personalised for you.

This may include custom-manufactured, custom-cut, custom-painted or personalised products. This exception does not apply where the product is faulty, damaged, incorrect or not as described.

Reporting Delivery Damage

Please inspect your order as soon as reasonably possible after delivery.

Where an item appears damaged in transit, contact us promptly and preferably within 48 hours. Reporting damage promptly helps us raise the matter with the courier, but this preferred reporting period does not limit your statutory rights.

Please retain the item and all packaging until we have advised you what to do.

Refunds

Once a return has been received and inspected, we will notify you of the outcome.

Approved refunds will be made to the original payment method within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been sent back.

For cancellation of an entire order, we will also refund the original standard delivery charge. If you selected an enhanced or express delivery service, we are only required to refund an amount equal to our standard delivery charge.

Return postage paid by the customer for a change-of-mind or ordering-error return is not refundable.

Exchanges

Where you ordered the wrong item and require a different product, the original item must normally be returned in accordance with this policy. You will be responsible for the return cost and any delivery cost for the replacement item.

We may process the replacement as a new order.

How to Request a Return

Before sending anything back, contact us at:

Email: info@gbt-autostyling.co.uk
Order information required: Order number, customer name and reason for return

Returns must be sent to:

GBT-Autostyling

Unit 24 Folly Farm
Ramsdell
Tadley
Hampshire
RG26 5GJ

Do not return products to the manufacturer or to any address shown on the delivery packaging unless we have instructed you to do so.

We recommend using a tracked and adequately insured delivery service. Until the return reaches us, the item remains your responsibility unless we arranged the collection or supplied the return service.

Your Statutory Rights

Nothing in this policy excludes or limits your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable UK consumer law.